Online education is a natural step in the evolution of technology; as technology makes distance education more feasible, practical, and affordable, it is logical that online courses would become commonplace in the landscape of learning.
Still, if there is one fear I, a traditional classroom educator who never took an online course until graduate school, have had as I've explored the topic of teaching writing online, that fear centers around student motivation. In my own classroom, I am constantly interacting with students as both a teacher and a regular person. These interactions are huge because they allow me to form positive relationships and a classroom climate that, based on my experience, seem to promote student motivation in the classroom.
So, as I consider the online classroom experience, I've focused often on the steps a teacher can take to create an environment in which engagement and motivation flourish. Though the creation of such an online environment is a tasking venture that cannot be reduced to a single step, every time I consider this question, my mind comes back to the issue of feedback. I know that in the traditional classroom, I've witnessed the link between feedback and motivation firsthand.. When students are given timely, encouraging feedback that is centered on ownership of learning and mastery of specific outcomes, engagement and motivation are typically higher. When feedback is not timely and is mainly summative/evaluative in nature, motivation can often suffer.
Delivering the kind of feedback that promotes motivation, though, becomes a bit tricky in the online world. In my own classroom, I see my kids every other day. It is easy to give them feedback either in an explicit manner such as a scheduled conferencing session, or in a more embedded manner as we go about the daily routines of face-to-face class sessions. In the online world, however, interactions seem to require a bit more strategy and intentionality. While I might simply run into a student in our hallways at BHS and mention something he needs to do to improve a paper (yes, I do that frequently), I won't simply "bump into" a student online and have a chat about his work. Online interactions can also lack the personal, communal nature of face-to-face greetings as they are normally limited to text-based communication. None of these facts, though, inherently make online feedback inferior; instead, they simply make it clear that for the online instructor who recognizes the importance of effective feedback and wants to deliver the most beneficial feedback possible, some serious thinking and planning will be necessary.
First, it seems most important to consider what quality feedback is. Ultimately, feedback should ideally be that which fosters the highest levels of student engagement, motivation and learning. Citing the findings of Lizzio and Wilson in 2008, McGrath, Taylor, and Pychyl suggest writing students tend to value feedback that is fair and encouraging, yet has a developmental focus (2011). Conversely, McGrath et al. also point out that students typically find vague feedback focused primarily on the negative aspects of their writing unhelpful (2011). Researcher Dylan William proposes that feedback should be focused and clearly related to course goals explicitly shared with the learner (132). Taken together, McGrath et al. and William’s thoughts suggest that instructor feedback be crafted with specificity and aimed at promoting growth and progression toward course objectives rather than simply offering corrective direction.
The value of such feedback in developing a positive, engaging, motivating online environment cannot be understated. Though the instructor who offers vague, generalized feedback communicates at best a cursory interest in his students’ work, the instructor who is specific and targeted with his comments demonstrates both a keen interest and shared investment in his student’s growth as well as a laser-sharp focus on desired outcomes and learning targets. Though instructors who focus solely on corrective feedback may frustrate struggling writers by pointing out only their weaknesses, instructors who encourage and point out student writers’ strengths build a positive relationship which establishes confidence and builds the trust necessary to then address specific areas for growth.
After establishing what quality feedback looks like, though, online instructors must also consider the quantity of feedback to be given. In Teaching Writing Online, Scott Warnock encourages instructors to offer much feedback and response, especially early in a semester, and reminds instructors to avoid being the “bottleneck in the system” by failing to respond to student concerns or questions (124). While Warnock rightly acknowledges the impossibility of responding to everything a student writes in a course, it is worth noting that student perception of instructor presence is a chief determinant of student satisfaction and that learner-instructor interaction is possibly the most accurate predictor of course learning outcomes (Ladyshewsky, 2013). Teaching in an online environment where students can easily become isolated and disengaged, instructors must be cognizant of the fact that feedback plays a crucial role in engagement, motivation, and student achievement. Therefore, though there is no authoritative answer on exactly how much feedback is optimal, instructors should, at minimum, set clear expectations (based on what is reasonable and most effective) and make sure those expectations are communicated as explicitly as are expectations of student behaviors.
There is much more to say about the numerous challenges of teaching in an online environment, but it is clear that one of the primary issues instructors must be prepared to face is the issue of feedback and its delivery. As feedback has a strong relationship to student engagement, motivation, and achievement, instructors must seek out the most effective means of delivering high-quality feedback that creates connection and engagement with learners, thereby positively affecting student motivation and creating the most hospitable environment for student achievement. Though definitive guidelines regarding this matter may be scarce, the implications are clear; feedback can and should be a topic of primary concern for the online instructor.
Works Cited
Ladyshewsky, Richard K. "Instructor Presence in Online Courses and Student Satisfaction."International Journal for the Scholarship and Student Satisfaction 7.1 (2013): n. pag. Georgiasouthern.edu. Georgia Southern University. Web. 15 April 2013.
McGrath, April L., Alyssa Taylor, and Timothy A. Pychyl. "Writing Helpful Feedback: The Influence of Feedback Type on Students’ Perceptions and Writing Performance." The Canadian Journal for the Scholarship of Teaching and Learning 2.2 (2011): n. pag. Scholarship @ Western. Western Libraries. Web. 9 Apr. 2013.
Warnock, Scott. Teaching Writing Online: How and Why. Urbana, IL: National Council of Teachers of English, 2009. Kindle.Wiliam, Dylan. Embedded Formative Assessment. Bloomington, IN: Solution Tree, 2011. Print.